Buffalo Rock Co at 1011 Randolph Street, Albany, Georgia.

Does Buffalo Rock have anyone answering the phone locally or in Columbus on a regular basis? Its been almost a month since a problem arose with a drink machine in Albany, Ga. After 6 service calls they couldn't resolve the issue so a new machine was requested. Then another 2 weeks before it was delivered. Then we were told that they would move the old machine over to the side, full of product, but couldn't swap the product to the new machine that was someone else's job...So finally someone comes to fill the machine and leaves the old machine sitting in the warehouse of a very busy delivery company. I cant get anyone to answer the phone in Albany or Columbus, I did get someone in Birmingham after the calls roll over but they can't help me. I was advised to just keep calling. I have left numerous messages with the Albany service manager, for a month now, and still have yet to hear back. I did speak to someone in Columbus a few times over this time and was at least able to get the new machine. I guess that should be considered a small victory? Please either get your act together or just pull your machines...this has gotten tiresome and unnecessary.